The ACSI survey is the nation’s solely cross-industry measure of buyer satisfaction. Since 1994, the survey has been acknowledged as a frontrunner in analyzing shopper sentiment in regards to the services used most frequently. Between April 2022 and March 2023, the ACSI Cell Cellphone Producer Research surveyed over 4,000 U.S. customers who lately bought cellphones to guage the standard of their experiences.
Samsung Care: Going the Further Mile for Customers
Samsung offers #1 Service Middle Community Protection within the US for cellular units.2 Via Samsung’s robust care network, clients have entry to:
- Over 10,000 Samsung Cell licensed restore technicians within the U.S.
- Greater than 2,000 same-day Samsung Authorized Care locations, overlaying greater than 80% of the U.S. inhabitants for cellular product restore with a typical restore time of two hours or much less.
- 700+ UBreakiFix locations and 200+ Greatest Purchase shops nationwide, which provide same-day service help
- Greater than 450 ‘We Come To You’ vans providing in-person service inside a 30-60 minute drive.
- Nationwide protection throughout all 50 states to all cellular clients to get a restore carried out through our Mail-In course of.
- The Samsung Self-Repair program, in partnership with iFixit, which accessible for 12 phone, tablet and PC models
Expanded Digital Care Choices
Over the previous a number of years, Samsung has invested within the digital transformation of Care response and technical coaching facilities to supply quicker and extra handy entry. This contains enabling individuals to contact Samsung Care through SMS textual content messaging. Clients can textual content Samsung any time by messaging 1-800-SAMSUNG to start out a dialog with a Samsung Care Professional. As of Might 1, 2023, we’ve got fielded 3 million conversations through textual content message, serving to tons of of consumers with their system care wants.
New Care Scheduling on Samsung.com
We’re additionally increasing our Care expertise to extra units through convenient digital service requests. Clients can use their Samsung Account to create a Mail-In or Stroll-In service appointment, and beginning this summer time, a ‘We Come To You’ service appointment, on certainly one of their registered units in 4 straightforward steps.3 Cost may also be simply included if wanted when clients are creating a brand new ticket. Samsung clients can even now create an appointment for Galaxy Buds or Galaxy Watches at certainly one of our approved walk-in areas or conveniently and sustainably ship your system to Samsung for mail-in restore.
To study extra about Samsung’s dedication to offering high quality customer support, go to Samsung.com.
