NatWest has apologised after clients had been left unable to make use of its cellular banking app within the UK, stopping some from accessing their financial institution accounts.
Greater than 3,000 folks have reported issues on outage-checking web site Downdetector for the reason that points first emerged at 0910 GMT.
The agency stated on its service standing web site that its on-line banking service was nonetheless working usually, as had been card funds.
“We’re conscious that clients are experiencing difficulties accessing the NatWest cellular banking app this morning,” a NatWest spokesperson instructed the BBC.
“We’re actually sorry about this and dealing to repair it as rapidly as potential.”
Clients have taken to social media to complain concerning the impression the IT failure is having on them.
One particular person stated they needed to “put again my buying due to it”, whereas one other stated they had been “ready to buy groceries” however could not switch cash to take action.
NatWest has suggested clients on social media that it has “no timeframe” for a repair, however stated its staff is “working laborious” to resolve it.
Clients are being suggested to entry their accounts in different methods if they’ll – resembling by on-line banking.
That is the most recent in an extended line of banking outages.
In May, a number of major banks disclosed that 1.2m folks had been affected by them within the UK in 2024.
According to a report in March, 9 main banks and constructing societies have had round 803 hours – the equal of 33 days – of tech outages since 2023.
Inconvenient for purchasers, outages come at a value to the banks, too.
The Commons Treasury Committee discovered Barclays may face compensation funds of £12.5m over outages since 2023.
Over the identical interval, Natwest has paid £348,000, HSBC has paid £232,697, and Lloyds has paid £160,000.
Different banks have paid smaller sums.
